Welcome to the Hatti Trading Ltd website and Hatti Trading Ltd online store (the ‘Site’). Should you use Site, including purchasing any goods from the Site, you will be contracting with Hatti Trading Ltd on the terms outlined below. Please read these terms and conditions carefully.

Please note, all our products are handmade and contain natural fibres and as such are subject to natural variation in size and colour.

PART 1 - GENERAL TERMS AND CONDITIONS
These are the general terms and conditions of Hatti Trading Ltd governing your use of this Site.

1. Definitions

In these terms and conditions, the following definitions apply:

"Hatti Trading Ltd" (also referred to as ‘we’ and ‘us’) means Hatti Trading Ltd, whose trading office is at 61 Clifton Street, Swindon, Wiltshire, England, SN1 3PY.
"Site" means the Hatti Trading Ltd e-commerce web site located at www.hattitrading.co.uk
"Sales Terms" means terms and conditions related to goods purchased from the Site.

2. What you are allowed to do

2.1 purchase goods from this Site, provided you accept the Sales Terms, which will apply to any contract made between you and Hatti Trading Ltd for the purchase and sale of goods from this Site.

2.2 browse the Site using a compatible web browser. Permission to browse the Site includes permission to make transient or cached copies of parts of the Site to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Site by you;

2.3 print a copy of any page of the Site; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".

3. What you are not allowed to do

3.1 if you are under 18, you may not directly purchase from this Site. However, we welcome legal guardians buying products on behalf of individuals under 18;

3.2 except to the extent expressly set out in these terms, you are not allowed to make any copies of any part of the Site;

3.3 you may not remove or change anything on the Site;

3.4 you are not allowed to copy or use any material from the Site for any commercial purpose;

3.5 you are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Site.

4. Your personal information

4.1 Usage of your personal information is governed by Hatti Trading Ltd’s Privacy Policy, which forms part of these Terms and Conditions.

5. Usernames and Passwords

5.1 If you are accepted for a trade account, you will be issued with a username and password, this username will also be your account number and identification

5.2 You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions;

5.3 In the event of any failure or error in the operation of a password, you shall cease using the password and exit the Site immediately, and notify Hatti Trading Ltd of such failure or error.

6. Rights

6.1 All intellectual property rights in any material (including text, photographs and other images and sound, trade marks and logos) contained in this Site is either owned by Hatti Trading Ltd or has been licensed to Hatti Trading Ltd by the rights owner(s) so that Hatti Trading Ltd can use this material as part of its Site. You are only allowed to use this Site and the material contained in the Site as set out in these terms., or with prior written agreement from Hatti Trading Ltd.

7. Third party web sites

7.1 This Site also contains links to other third party websites, which are not under the control of and are not maintained by Hatti Trading Ltd. Any such links do not constitute an endorsement by Hatti Trading Ltd of any products or services available on such Sites. Hatti Trading Ltd provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such Sites or information contained in them.

8. Suspension and termination of Site and web accounts

8.1 Hatti Trading Ltd may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or any Sites or pages linked to it will not necessarily be uninterrupted or error free;

8.2 Hatti Trading Ltd may terminate your web account immediately in the event you breach any of these terms and conditions or if you are late or do not pay any sums due to Hatti Trading Ltd.

9. Enquiries or complaints

9.1 If you have any enquiries or complaints about the Site then please address them to:
Customer Services
Hatti Trading Ltd
76 BSS House
Cheney Manor
Swindon
SN2 2PJ

Or send by email to info@hattitrading.co.uk

10. General and governing law

10.1 Hatti Trading Ltd may change these terms and conditions from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms and conditions. Please review this policy each time you use the Site as it is subject to change at any time by Hatti Trading Ltd without notice to you;

10.2 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising therefrom.

PART 2 - TERMS AND CONDITIONS OF SALE ("SALES TERMS")

Note: The following Sales Terms relate to orders from individual/retail consumers and Trade/Wholesale customers, applicable as below:-

Point 1 Applicable to all
Point 2 Applicable to all
Point 3 Applicable to individual/retail customers only
Point 4 Applicable to wholesale/trade/fair trade shops only.

1. The Sales Terms

1.1 These Sales Terms govern the supply of any goods you order via this Site. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Site. If Hatti Trading Ltd accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.

1.2 Please note that Hatti Trading Ltd reserves the right to amend the Sales Terms from time to time. Hatti Trading Ltd will publish the amended Sales Terms on the Site and any new versions of the Sales Terms will come into effect as soon as Hatti Trading Ltd publish them on the Site (with the exception that any orders that Hatti Trading Ltd have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Site after Hatti Trading Ltd has published the new Terms, your continued use of the Site indicates that you agree to be bound by the new Sales Terms.

2. Availability of the goods supplied by the Site

2.1 Hatti Trading Ltd may terminate or suspend the supply of any goods displayed on the Site in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. Hatti Trading Ltd may do this at any time and without notice.

3. Buying goods from this Site – Retail and individual customers

Orders can be placed electronically via the e-shop or by
Post: Hatti Trading Ltd, 76 BSS House, Cheney Manor, Swindon
Telephone: 01793 497871
Fax: 01793 512009
E-mail: sales@hattitrading.co.uk

3.1 Pricing policy
Hatti Trading Ltd may change the prices of the goods displayed on the Site at any time. The prices for all the goods available on the Site are clearly marked in their description and are inclusive of VAT. All applicable delivery charges are also displayed on the Site at checkout. All prices are in Pounds Sterling.

3.2 Conclusion of Contract of Sale
The information relating to Hatti Trading Ltd’s goods and relevant prices are displayed on the Site for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. Once you go to the order page of the Site, clicking to purchase any of the goods and submitting your order constitutes an offer made by you to us. Acceptance of your offer only occurs once you receive e-mail notification from us of our acceptance of your order at which point there will be a binding contract between you and us.

3.3 Method of payment
For orders placed via the retail e-shop, Hatti Trading Ltd accepts Visa, Mastercard and bank Switch cards. Hatti Trading Ltd does not accept Visa Electron, American Express, Solo. When making your payment, it is imperative that you provide the information that Hatti Trading Ltd specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited at the time of order. Ownership or title to the product shall not pass to you, the buyer, until Hatti Trading Ltd has received payment in full.

Overseas customers -
Orders are always on a 'payment in advance' basis. Payment needs to be made on a bankers draft or by direct bank transfer and we will despatch the goods as soon as the payment is received.

3.4 Title claim -
These goods remain the property of Hatti Trading Ltd until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with Hatti Trading Ltd until full payment has been received from the buyer. In the event of non-payment Hatti Trading Ltd shall be entitled to re-possess the goods directly from the premises of the buyer if necessary. In the event of goods having been subject to re-sale, Hatti Trading Ltd shall be entitled to the proceeds of the re-sale in the hands of the buyer, liquidator, receiver or trustee in the bankruptcy of the buyer.

3.5 Delivery
Delivery is by Royal Mail Registered post to any UK mainland address. The charge covers packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally dispatched within 3 working days. Please allow up to 14 days for delivery. Please note all orders will incur a delivery charge. For an additional charge, we can guarantee to deliver to any UK mainland address within 2 working days from confirmation of receipt of orders. A signature will be required. We will provide confirmation of the order, which shall be via email when the order is placed by e-mail or on-line. If you would like your goods delivered to a different address to your home address, then please fill in the details in the appropriate area on the online order form. Please note that we can only accept one address per order. You will still need to supply us with your own name and address.
Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive the package then the carrier will leave a card informing you as to where your order is being held. If you have not received your goods within the above timeframe, please contact our customer services department by email at sales@hattitrading.co.uk or by phone at 01793 514067

3.6 Out of stocks
If any item you have chosen is unavailable, Hatti Trading Ltd will contact you via phone or your email address and set out the options that are available to you.

3.7 Return of goods policy
We want you to be completely satisfied with your purchases, as do the producers who made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. Please note we are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. The Hatti Trading Ltd guarantee is in addition to your statutory rights. If the product is damaged in any way in transit please call our customer services team on 01793 514067 or email sales@hattitrading.co.uk.

3.8 Cancellation Policy
Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to Hatti Trading Ltd , 61 Clifton Street, Swindon, Wilts England, SN1 3PYE a refund will be provided within 30 days of the date of cancellation.

4. Buying goods from this Site – Wholesale/Trade/Fair Traders

Please note there is a minimum order value of £100 for wholesale/trade/fair trader customers. Prices are subject to change without notice. Invoices will be processed at prices current at time of despatch.

Orders can be placed electronically via the e-shop or by
Post,: Hatti Trading Ltd, 76 BSS House, Cheney Manor, Swindon
Telephone: 01793 497871
Fax: 01793 512009
E-mail: sales@hattitrading.co.uk

4.1 Pricing policy
Hatti Trading Ltd may change the prices of the goods displayed on the Site at any time. The prices for all the goods available on the Site are clearly marked in their description and are exclusive of VAT. All prices are in Pounds Sterling.

4.2 Conclusion of Contract of Sale
The information relating to Hatti Trading Ltd’s goods and relevant prices are displayed on the Site for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. Once you go to the order page of the Site, clicking to purchase any of the goods and submitting your order constitutes an offer made by you to us.

4.3 Method of payment
For Wholesale/Trade/Fair Trader customers no payment is taken via the website. Once the order has been collated, we will contact you for your preferred payment method. Hatti Trading Ltd can accept the following payment methods:-

Credit Cards: All major credit and debit cards are accepted.
Cheque: Please send your cheque made payable to Hatti Trading Ltd to the
postal address as above
Bank Transfer: Account Name: Hatti Trading Ltd
Account No: 51448447
Sort Code: 40-43-35
Bank: HSBC, Old Town Swindon

When making your payment by credit/debit card, it is imperative that you provide the information that Hatti Trading Ltd specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when your order is ready to dispatch. Ownership or title to the product shall not pass to you, the buyer, until Hatti Trading Ltd has received payment in full.

When making your payment by cheque, please note it takes a minimum of 7 working days. If you require goods quickly we advise that you deposit the money directly into our bank account or pay by credit/debit card.

Customers who have a credit account established with Hatti Trading Ltd -
We can accept payment by cheque (made payable to Hatti Trading Ltd), or through BACS
For account customers, failure to settle within 30 days may result in future orders reverting to payment in advance. All fees incurred by Hatti Trading Ltd in relation to the recovery of overdue accounts will be passed on to the customer. Hatti Trading Ltd reserves the right to charge interest on overdue accounts at a rate of 3% per month.

Overseas customers -
Orders are always on a 'payment in advance' basis. Payment needs to be made on a bankers draft or by direct bank payment and we will despatch the goods as soon as the payment is received.

4.4 Title claim -
These goods remain the property of Hatti Trading Ltd until such time as they are paid for in full. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with Hatti Trading Ltd until full payment has been received from the buyer. In the event of non-payment Hatti Trading Ltd shall be entitled to re-possess the goods directly from the premises of the buyer if necessary. In the event of goods having been subject to re-sale, Hatti Trading Ltd shall be entitled to the proceeds of the re-sale in the hands of the buyer, liquidator, receiver or trustee in the bankruptcy of the buyer.

4.5 Delivery
Standard delivery service is next working day by courier.
The standard delivery charge per order is £8.50 for UK mainland addresses. For addresses outside UK mainland, price is available on application. This charges covers packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally dispatched within 3 working days. Please allow up to 14 days for delivery. Please note all orders will incur a delivery charge. A signature will be required. If you would like your goods delivered to a different address to your invoice address, then please inform Hatti Trading at time of order Please note that we can only accept one address per order. You will still need to supply us with your invoice name and address.
Please note items may be dispatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive the package then the carrier will leave a card informing you as to where your order is being held. If you have not received your goods within the above timeframe, please contact our customer services department by email at sales@hattitrading.co.uk or by phone at 01793 514067

4.6 Out of stocks
If any item you have chosen is unavailable, Hatti Trading Ltd will contact you via phone or your email address and set out the options that are available to you.

4.7 Return of goods policy
We want you to be completely satisfied with your purchases, as do the producers who made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. Please note we are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. The Hatti Trading Ltd guarantee is in addition to your statutory rights.
If the product is damaged in any way in transit please call our customer services team on 01793 514067 or email info@hattitrading.co.uk

4.8 Cancellation Policy
Please note that you have a legal right to cancel your order within 7 days of the date of receipt of the goods (provided the goods are returned to us new and in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to Hatti Trading Ltd , 61 Clifton Street, Swindon, Wilts England, SN1 3PYE a refund will be provided within 30 days of the date of cancellation.