1. Faulty Goods
We offer a 90 day no quibble policy for faulty goods. In the event that a bag becomes faulty please telephone the office on 01793 514067. You can elect to have a replacement or refund.
2. Unwanted Goods
If you decide you don’t like the product after all or it is not as expected, but is not faulty, simply return it to us within 14 days of purchase, enclosing a copy of your original invoice or receipt and we will refund you in full for the bag excl postage.
NOT CONSIDERED FAULTY
Please note that all the bags are individually handmade from natural materials and not mass produced, therefore, there can be slight variations in size and colour to the original picture, this is NOT considered a fault.
With regard to the natural buffalo bags, please note that due to the natural tanning methods and absence of chemicals and dyes, the leather is completely natural and will show the natural imperfections of the buffalo. The natural tanning methods involve salt water and are finished with mustard seed oil, after time, if kept in storage and not used, the salt water and oil may continue to seep out of the leather forming a white wax; this wax can easily be cleaned off using a soft cloth and will wash out of any fabric. If you are not happy to accept the natural nature of this product, then please don’t buy one, it is not a fault.